Outage in CallPotential

Issue taking and making calls

Resolved Major

July 14, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our telecommunications provider is currently experiencing widespread issues impacting multiple products. This is causing disruptions with agent connectivity and preventing calls from connecting properly to our system. At this time, there is no available workaround. We are actively working with Twilio to monitor and resolve the situation. As soon as we have an update, we will share it here. You can also follow the live incident updates directly at: https://status.twilio.com/incidents/sp8glbzt2mcv. Thank you for your patience and understanding.

Components affected

CallPotential Core Application CallPotential Call Center

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/14/2025 06:35PM

The issue causing disruptions with agent connectivity and preventing calls from connecting properly to our system has been resolved.

INVESTIGATING 10 months ago - at 07/14/2025 04:45PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 07/14/2025 04:41PM

Our telecommunications provider is currently experiencing widespread issues impacting multiple products. This is causing disruptions with agent connectivity and preventing calls from connecting properly to our system.

At this time, there is no available workaround. We are actively working with Twilio to monitor and resolve the situation. As soon as we have an update, we will share it here.

You can also follow the live incident updates directly at: https://status.twilio.com/incidents/sp8glbzt2mcv.
Thank you for your patience and understanding.

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