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Outage in CallPotential

CallPotential V1 Issue

Resolved Major
January 07, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue preventing users from opening the CallPotential V1 software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.
Components affected
CallPotential Core Application CallPotential Call Center

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/07/2026 07:53PM

This issue has been resolved.

MONITORING about 1 month ago - at 01/07/2026 06:54PM

A fix has been implemented, and we are monitoring the results. Please try to login to the software again. We will continue to monitor system stability.

IDENTIFIED about 1 month ago - at 01/07/2026 05:17PM

This issue has been identified, and we continue to work toward a resolution. We will provide updates as we learn more.

INVESTIGATING about 1 month ago - at 01/07/2026 02:59PM

We are currently investigating an issue preventing users from opening the CallPotential V1 location software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.

INVESTIGATING about 1 month ago - at 01/07/2026 02:56PM

We are currently investigating an issue preventing users from opening the CallPotential V1 software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.

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