Outage in CallPotential
Agent Dashboard Updates Delayed
Resolved MinorIncident Report
Our team is actively working toward resolving an issue affecting agent and queue status updates on the Call Center Dashboard. We are also working with our telecommunications provider to identify the underlying issue and restore full synchronization.
We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution.
We will provide another update as soon as we have additional information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/04/2026 04:02PM
This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.
MONITORING
1 day ago - at 09/04/2026 02:04PM
A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
IDENTIFIED
2 days ago - at 09/03/2026 02:18PM
Our team has identified the cause of the issue affecting agent and queue status updates on the Call Center Dashboard and is working on a fix.
We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution.
We will provide another update as soon as we have additional information to share.
INVESTIGATING
4 days ago - at 09/01/2026 05:53PM
Our team is actively working toward resolving an issue affecting agent and queue status updates on the Call Center Dashboard. We are also working with our telecommunications provider to identify the underlying issue and restore full synchronization.
We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution.
We will provide another update as soon as we have additional information to share.
Latest CallPotential outages
Agent Dashboard updates Delayed - 8 days ago
Agent Status not properly updating in the Call Center - 17 days ago
Users unable to log into the system - about 2 months ago
Snowflake reporting issue - 3 months ago
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