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Merchandise at Move-In (Sitelink Integration)

Minor
September 29, 2026 - Started 16 days ago
Official incident page

Incident Report

We are investigating an issue affecting merchandise sold during move-ins for accounts integrated with SiteLink. We understand this disruption impacts your daily business operations and move-in workflows. As a precautionary measure, our team has temporarily disabled Move-in Merchandise for all CRM SiteLink-integrated accounts while we actively investigate. Our engineering team is working urgently to identify the root cause, and we will provide another update as more information is avaiable.

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Latest Updates ( sorted recent to last )
IDENTIFIED 4 days ago - at 10/12/2026 03:33PM

As we continue validating the fix's results, Move-In Merchandise remains temporarily disabled. We understand this impacts your daily business operations and move-in workflows, and appreciate your understanding as we ensure full stability. We will provide further updates as we learn more.

IDENTIFIED 7 days ago - at 10/09/2026 02:09PM

A code fix has been deployed. Thanks for your patience as we validate the results; we will provide further updates as we learn more.

IDENTIFIED 15 days ago - at 10/01/2026 07:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 16 days ago - at 09/30/2026 08:55PM

We have identified the root cause of the SiteLink move-in merchandise issue, and a resolution plan is actively underway. Move-in merchandise will remain temporarily disabled until the fix is deployed and fully validated. We will provide updates as we learn more.

INVESTIGATING 16 days ago - at 09/29/2026 11:22PM

We are investigating an issue affecting merchandise sold during move-ins for accounts integrated with SiteLink. We understand this disruption impacts your daily business operations and move-in workflows. As a precautionary measure, our team has temporarily disabled Move-in Merchandise for all CRM SiteLink-integrated accounts while we actively investigate.

Our engineering team is working urgently to identify the root cause, and we will provide another update as more information is avaiable.

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