Outage in CallPotential
SMS Delivery for Receipts and E-Sign Links
Resolved MinorIncident Report
We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now.
As a workaround, we recommend using email to send receipts and e-sign links until this is resolved.
Thank you for your patience. We'll post an update when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 10/01/2026 03:52PM
Our fix is complete and the SMS delivery issue affecting receipts and e-sign links has been fully resolved. All SMS functionality is restored, and the email workaround is no longer required.
IDENTIFIED
17 days ago - at 09/29/2026 03:33PM
We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix and plans to deploy it on Thursday, October 1st.
Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.
IDENTIFIED
18 days ago - at 09/28/2026 02:15PM
We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix.
Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.
INVESTIGATING
21 days ago - at 09/25/2026 06:40PM
We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now.
As a workaround, we recommend using email to send receipts and e-sign links until this is resolved.
Thank you for your patience. We'll post an update when we have more information.
Latest CallPotential outages
Merchandise at Move-In (Sitelink Integration) - 16 days ago
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