Outage in CallPotential
SMS Delivery for Receipts and E-Sign Links
Minor
September 25, 2026 - Started about 11 hours ago
Official incident page
Official incident page
Incident Report
We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now.
As a workaround, we recommend using email to send receipts and e-sign links until this is resolved.
Thank you for your patience. We'll post an update when we have more information.
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INVESTIGATING
about 11 hours ago - at 09/25/2026 06:40PM
We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now.
As a workaround, we recommend using email to send receipts and e-sign links until this is resolved.
Thank you for your patience. We'll post an update when we have more information.
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