Outage in CallPotential
Callers being disconnected when put on hold
Resolved MinorIncident Report
We are currently looking into an issue regarding callers being disconnected when and agent puts them on hold. At this time we recommend utilizing the Mute button instead of the Hold button. We are not seeing any issues around transfers, this is specific to putting someone on hold. As soon as we have additional information we will share it here.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/10/2025 08:58PM
This incident has been resolved.
MONITORING
9 months ago - at 08/09/2025 08:11PM
We have resolved the issue regarding calls being put on hold causing the call to disconnect and are monitoring for any outlying issues. If you are still experiencing any problems with the hold functionality please send an email to crmsupport@storable.com so we can investigate.
INVESTIGATING
9 months ago - at 08/09/2025 06:32PM
We are currently looking into an issue regarding callers being disconnected when and agent puts them on hold. At this time we recommend utilizing the Mute button instead of the Hold button. We are not seeing any issues around transfers, this is specific to putting someone on hold. As soon as we have additional information we will share it here.
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