Outage in CallPotential

Lead Data Synchronization Issue

Resolved Minor
August 13, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're aware of an issue preventing lead data from loading properly within Storable CRM. This issue impacts the following Facility Management Systems: SiteLink: -Leads are not syncing with CRM (new leads, cancellations, etc.) SSM: -Leads are not syncing with CRM (new leads, cancellations, etc.) -Units not loading -Promotions Hummingbird: -Leads are not syncing with CRM (new leads, cancellations, etc.) -Units not loading -Promotions Our team is investigating, and we will provide updates as we learn more. We apologize for any inconvenience and appreciate your patience as we work toward a resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/13/2025 04:09PM

This incident has been resolved.

MONITORING 2 months ago - at 08/13/2025 03:10PM

A fix has been deployed, and we're observing system behavior to confirm stability.

INVESTIGATING 2 months ago - at 08/13/2025 03:04PM

We're aware of an issue preventing lead data from loading properly within Storable CRM. This issue impacts the following Facility Management Systems:

SiteLink:
-Leads are not syncing with CRM (new leads, cancellations, etc.)

SSM:
-Leads are not syncing with CRM (new leads, cancellations, etc.)
-Units not loading
-Promotions

Hummingbird:
-Leads are not syncing with CRM (new leads, cancellations, etc.)
-Units not loading
-Promotions

Our team is investigating, and we will provide updates as we learn more. We apologize for any inconvenience and appreciate your patience as we work toward a resolution.

Latest CallPotential outages

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Auto Collection Issue - 26 days ago
Data synchronization delays - 27 days ago
Issues with Edge-integrated accounts - 29 days ago
Storable CRM issue - about 2 months ago

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