Outage in CallPotential

Payments failing

Resolved Minor
August 26, 2025 - Started 26 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.
Components affected
CallPotential Core Application
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 08/26/2025 09:20PM

This issue has been resolved. An unplanned change by a third-party vendor resulted in transaction processing errors. Thank you for your patience as we worked to resolve this issue.

MONITORING 26 days ago - at 08/26/2025 02:51PM

Some accounts temporarily experienced payment processing issues due to an unplanned change by a third-party vendor. The issue has been fixed, and payment processing is fully restored.

We are reviewing any potential payment impact and implementing safeguards with the vendor to prevent recurrence. Thank you for your patience.

IDENTIFIED 26 days ago - at 08/26/2025 02:28PM

The issue has been identified, and a fix is in progress. We’ll provide another update soon.

INVESTIGATING 26 days ago - at 08/26/2025 02:02PM

We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.

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