Outage in CallPotential
Payments failing
Resolved MinorIncident Report
We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 08/26/2025 09:20PM
This issue has been resolved. An unplanned change by a third-party vendor resulted in transaction processing errors. Thank you for your patience as we worked to resolve this issue.
MONITORING
7 months ago - at 08/26/2025 02:51PM
Some accounts temporarily experienced payment processing issues due to an unplanned change by a third-party vendor. The issue has been fixed, and payment processing is fully restored.
We are reviewing any potential payment impact and implementing safeguards with the vendor to prevent recurrence. Thank you for your patience.
IDENTIFIED
7 months ago - at 08/26/2025 02:28PM
The issue has been identified, and a fix is in progress. We’ll provide another update soon.
INVESTIGATING
7 months ago - at 08/26/2025 02:02PM
We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.
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