Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in CallPotential

Payments failing

Resolved Minor
August 26, 2025 - Started 8 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.
Components affected
CallPotential Core Application

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/26/2025 09:20PM

This issue has been resolved. An unplanned change by a third-party vendor resulted in transaction processing errors. Thank you for your patience as we worked to resolve this issue.

MONITORING 8 months ago - at 08/26/2025 02:51PM

Some accounts temporarily experienced payment processing issues due to an unplanned change by a third-party vendor. The issue has been fixed, and payment processing is fully restored.

We are reviewing any potential payment impact and implementing safeguards with the vendor to prevent recurrence. Thank you for your patience.

IDENTIFIED 8 months ago - at 08/26/2025 02:28PM

The issue has been identified, and a fix is in progress. We’ll provide another update soon.

INVESTIGATING 8 months ago - at 08/26/2025 02:02PM

We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.

Latest CallPotential outages

Unable to make outbound calls from Sitelink-integrated accounts - 5 days ago
Reset password after 14-day expiration window - 3 months ago
CallPotential V1 Issue - 4 months ago
Storable CRM Connection Issue - 5 months ago
Today's call recordings are temporarily unavailable - 5 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook