Outage in CallTower

Telax Error and Calling Issues

Resolved Minor
May 16, 2022 - Started about 3 years ago
Official incident page

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Outage Details

CallTower is investigating multiple reports of customers receiving error code 55102 when logging into Telax. *CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 05/16/2022 02:17PM

CallTower engineers have made a change and have not seen any further occurrences of the issue. We are continuing to review logs but believe the issue has been resolved.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

MONITORING about 3 years ago - at 05/16/2022 01:51PM

CallTower has not seen any continued errors after 6:53 am MTN and has had some customers report that they are no longer seeing an error. CallTower Engineers are continuing to work with the vendor to identify the root cause of the issue.



*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

INVESTIGATING about 3 years ago - at 05/16/2022 01:23PM

CallTower is investigating multiple reports of customers receiving error code 55102 when logging into Telax.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

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