Teams Call Drops

CallTower has continued to test and monitor the issue. We are not seeing any further dropped calls and consider the issue resolved.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

CallTower engineers completed the maintenance last night and are now monitoring. It appears the maintenance completed has resolved the issue. Support is reaching out to affected customers this morning to test.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com.

CallTower Engineers will be performing Out-of-Cycle Maintenance tonight at 9:00PM MDT to 11:59PM MDT. During this time there is no expected customer impact beyond the intermittent dropped call issue for Teams.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com tomorrow early morning.

CallTower continues to investigate reports of dropped calls. We are urgently investigating the issue and will provide an ETA as soon as we have it.


CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower continues to investigate reports of dropped calls. We are urgently investigating the issue and will provide an ETA as soon as we have it.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower engineers are investigating reports of Teams calls dropping.

CallTower support is still investigating multiple reports of an issue but has not identified/confirmed there is an issue on our network or with our services.