Outage in CallTower
Five9 Service Degradation – Call Performance and Connectivity Issues
Resolved MinorIncident Report
Summary AI Generated
CallTower's Five9 service experienced degradation for 1.7 hours, causing call delays, audio issues, slow browser performance, and connection problems for affected customers. Multiple customers reported these issues, prompting CallTower to open a master case and investigate with Five9 engineering as a top priority. The service was restored to normal operation through coordination with Five9 Engineering, with a root cause analysis to be provided within three business days.
CallTower Support has received reports of issues impacting some Five9 customers. Users may experience call delays, Audio issues, intermittent slow browser speed, and connection issues to Five9. CallTower support is currently investigating with Five9 engineering to mitigate and resolve these issues.
*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Components affected
CallTower Five9Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/29/2026 06:59PM
CallTower Support has confirmed resolution of the Five9-related issues that were impacting call delays, audio issues, browser speed, and connection issues to Five9. The issue was addressed in coordination with Five9 Engineering, and services are operating normally at this time.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
INVESTIGATING
3 days ago - at 04/29/2026 05:22PM
CallTower Support has received reports of issues impacting some Five9 customers. Users may experience call delays, Audio issues, intermittent slow browser speed, and connection issues to Five9. CallTower support is currently investigating with Five9 engineering to mitigate and resolve these issues.
*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise. This issue is being investigated as a top priority.
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