Outage in CallTower
CT Cloud Communicator Mobile Inbound calls, Outbound calls, and Login Issues
Resolved MajorIncident Report
Summary AI Generated
CallTower's CT Cloud Communicator Mobile service experienced widespread inbound and outbound call failures and login issues affecting multiple customers for 3.4 hours. The problem was identified as vendor-related and isolated to a specific affected system. CallTower Engineering resolved the issue by implementing a configuration change based on vendor guidance and continued monitoring to ensure full resolution.
CallTower Support is actively investigating multiple reports of inbound and outbound call failures and login issues with CT Cloud Communicator Mobile but has not identified/confirmed there is an issue on our network or with our services.
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 03/02/2026 07:37PM
Based on vendor guidance, CallTower Engineering completed a configuration change designed to address the CT Cloud Communicator Mobile issue. CallTower Support will continue to monitor the environment to confirm the issue is fully resolved.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
IDENTIFIED
2 days ago - at 03/02/2026 06:32PM
CallTower Engineering continues to partner with the vendor on log and diagnostic review. The issue has been isolated to an affected system, and investigation is ongoing.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
IDENTIFIED
2 days ago - at 03/02/2026 05:56PM
CallTower Engineering remains engaged with the vendor and is providing logs and diagnostic information as part of the ongoing resolution process.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
IDENTIFIED
2 days ago - at 03/02/2026 05:25PM
The issues affecting CT Cloud Communicator Mobile have been identified as vendor-related. CallTower engineers are actively working with the vendor to determine and implement a resolution.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
INVESTIGATING
2 days ago - at 03/02/2026 04:52PM
CallTower Support is actively investigating multiple reports of inbound and outbound call failures and login issues with CT Cloud Communicator Mobile but has not identified/confirmed there is an issue on our network or with our services.
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
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