Outage in CallTower

Toll-Free Inbound Call Failures.

Minor
November 04, 2025 - Started about 8 hours ago
Official incident page

Incident Report

CallTower Support has received multiple reports of failures affecting Toll-Free inbound calls. Our Engineering team is actively investigating the issue. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise. This issue is being investigated as a top priority.

Need to monitor CallTower outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
MONITORING about 7 hours ago - at 11/04/2025 08:31PM

CallTower Engineering has worked with affected vendors to implement a resolution for the Toll-Free inbound call issue. We are currently seeing continued stability and performance and will continue to monitor. If you experience any persisting issues, please provide the most recent call example and we will continue to investigate.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com as soon as any new information is made available.

MONITORING about 8 hours ago - at 11/04/2025 07:34PM

CallTower Engineering has worked with affected vendors to implement a resolution for the Toll-Free inbound call issue. We are currently seeing resolution of the issue and are continuing to monitor to ensure continued stability and performance

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.

INVESTIGATING about 8 hours ago - at 11/04/2025 06:43PM

CallTower Support has received multiple reports of failures affecting Toll-Free inbound calls. Our Engineering team is actively investigating the issue.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise. This issue is being investigated as a top priority.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook