Teams Outbound Call Drops

CallTower has continued to test and monitor the issue. We are not seeing any further dropped calls and consider the issue resolved.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

CallTower engineers have identified an issue and shifted outbound traffic to an alternate path. We are now seeing calls completing as normal and are now monitoring.

If you are continuing to experience issues with outbound calling, please reach out to support@calltower.com.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

CallTower is urgently investigating reports of outbound call drops this morning. The issue appears to be different than the issues yesterday with inbound calling.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.