Intermedia and Teams Call Quality Issues

CallTower has continued to monitor the issue that was affecting audio quality on Teams and Intermedia calls. We have received no further reports of the issue and have not been able to replicate in our testing. CallTower believes the issue has been resolved.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

CallTower continues to monitor the issue that was affecting call quality with Intermedia and Teams calls. We have continued to test without issue and have not received any new reports of affected calls. CallTower will continue to monitor the issue throughout the evening.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com.

CallTower engineers successfully completed the out-of-cycle maintenance and are now monitoring. We are not seeing any continued issues in our testing. CallTower asks customers to quickly report any issues with call quality on Intermedia and Teams.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com.

CallTower Engineers have identified an issue and will be performing Out-of-Cycle Maintenance tonight from 9:00 PM MDT to 11:59 PM MDT. During this time there is no expected customer impact.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com tomorrow early morning.

CallTower has continued to investigate the issue affecting audio on Intermedia and Teams calls. We have received further reports of continued issues and are asking that customers continue to reach out to CallTower support with any examples of bad audio quality.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower has not received any continued reports since this morning but is continuing to monitor.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com.

CallTower continues to urgently investigate the issue. We have also opened a ticket with Intermedia and Microsoft to investigate. It appears that the impact of the issue is minimal at the moment. If you are still experiencing the issue, please provide call examples to support@calltower.com

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower engineers continue to investigate reports of poor audio quality on intermedia and teams calls. The issue has significantly decreased. We ask customers to continue to provide examples of any issue calls to support.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower Engineers continue to investigate and work with our vendors. We are seeing a decrease in reports of bad calls and believe there has been some improvement. We do not yet have an ETA on resolution.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower engineers continue to investigate the issue with our vendors. It appears there has been some improvement in the quality of calls. Please continue to provide call examples of any problem calls to support@calltower.com

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower continues to work with our vendors to investigate the issue affecting the quality of intermedia and Teams calls. Please continue to provide call examples of the issue to support@calltower.com.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower continues to urgently work with Microsoft and Intermedia to investigate the issue. We do not currently have an ETA on resolution.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower Engineers continue to investigate reports of Teams and Intermedia call quality issues. We have also opened a ticket with Intermedia and Microsoft to investigate.


*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

CallTower is investigating reports of call quality issues when making calls through intermedia.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.