Operator Connect Uploading Issues

CallTower Engineers have continued to work the issue affecting the management of OC numbers in CallTower Connect. Number uploads are now going through in expected timeframes and all previously pending changes have been resolved. CallTower believes this has been resolved.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

CallTower engineers have implemented a change and pending uploads are now completing successfully. CallTower will continue to monitor and test. If you are still experiencing issues, please open a case with CallTower Support.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

CallTower is investigating reports of admins having trouble uploading numbers to Operator Connect through CallTower Connect. CallTower is urgently working the issue.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.