Outage in CallTower
EMEA intermittent inbound call failure
Resolved MajorIncident Report
CallTower has identified the issue affecting the completion of some inbound calls in the EMEA region. CallTower engineers are urgently working with our vendor to implement a fix.
*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Components affected
CallTower Microsoft Teams - Direct RoutingTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/10/2025 03:34PM
The issue is considered resolved and the associated cases will be closed out.
Default messaging: CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
MONITORING
10 months ago - at 07/10/2025 12:51PM
Voice network engineers were able to apply a workaround, and are seeing inbound calls completing at this time. Please retest and advise if you are experiencing any persisting issues.
CallTower continues to work on resolving the faulty network device that is impacting inbound calls to the EMEA region.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com as soon as any new information is available.
INVESTIGATING
10 months ago - at 07/10/2025 12:40PM
CallTower has isolated the issue to a faulty network device that is causing inbound calls to fail on certain routes. Our network engineers are working diligently to restore service as quickly as possible.
*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
INVESTIGATING
10 months ago - at 07/10/2025 12:23PM
CallTower has identified the issue affecting the completion of some inbound calls in the EMEA region. CallTower engineers are urgently working with our vendor to implement a fix.
*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Latest CallTower outages
CT Cloud Communicator Mobile Inbound calls, Outbound calls, and Login Issues - about 2 months ago
Microsoft Teams Call Queue Failures - 3 months ago
Toll-Free Inbound Call Failures. - 6 months ago
Five9 Inbound/Outbound Call Failures - 8 months ago
CT Cloud Voice EAS Service Down - 8 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
