Outage in Campaign Monitor

Some customer payments are failing

Resolved Minor
November 06, 2020 - Started about 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

Some of our customer payments are failing with the "Declined" message. We've taken our payment processing offline. This means customers that have a card saved should be able to continue sending and we'll process the payments once the payment processor is back online. We'll continue to investigate and will update with more details when they are available.
Latest Updates ( sorted recent to last )
INVESTIGATING about 4 years ago - at 11/06/2020 06:44PM

Some of our customer payments are failing with the "Declined" message. We've taken our payment processing offline. This means customers that have a card saved should be able to continue sending and we'll process the payments once the payment processor is back online. We'll continue to investigate and will update with more details when they are available.

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