Outage in Campaign Monitor

Issues importing subscribers

Resolved Minor
October 23, 2025 - Started about 1 month ago - Lasted about 4 hours

Incident Report

We’ve received reports that some customers are having trouble importing subscribers. We are currently investigating and will keep you updated.

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Latest Updates ( sorted recent to last )
about 1 month ago - at 10/23/2025 04:53PM

[in progress]
Imports have caught up and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues importing subscribers, though we are monitoring results.

about 1 month ago - at 10/23/2025 04:28PM

A fix is in progress, but customers may continue to experience delays importing subscribers while the backlog of data is processed. We are continuing to monitor the issue and will provide further updates.

about 1 month ago - at 10/23/2025 02:51PM

We are continuing to work on a fix and will provide further updates. Customers may currently experience issues importing subscribers.

about 1 month ago - at 10/23/2025 01:56PM

We’ve received reports that some customers are having trouble importing subscribers. We are currently investigating and will keep you updated.

Latest Campaign Monitor outages

Issues importing subscribers - 18 days ago
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Insights database update - 6 months ago
Delays importing subscribers - 6 months ago
Problems editing and sending regular campaigns - over 4 years ago

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