Outage in Canix

Metrc Data Refresh & API Issues

Resolved Major
January 09, 2023 - Started almost 2 years ago
Official incident page

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Outage Details

Canix customers may experience trouble with completing a Metrc refresh sync. Our Engineering team is aware of the issue and is working to investigate communication with the Metrc API.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/10/2023 12:09AM

This issue is resolved and our systems are now operating normally.

MONITORING almost 2 years ago - at 01/09/2023 11:33PM

A fix has been implemented to resolve the issue and we are continuing to monitor the situation.

MONITORING almost 2 years ago - at 01/09/2023 11:23PM

We have deployed a fix and are now monitoring to ensure there are no residual effects.

INVESTIGATING almost 2 years ago - at 01/09/2023 10:25PM

Canix customers may experience trouble with completing a Metrc refresh sync. Our Engineering team is aware of the issue and is working to investigate communication with the Metrc API.

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