Outage in Canopy

Delay in email services due to third-party delivery service outage.

Resolved Minor
December 16, 2022 - Started about 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

Related to an earlier incident, invites, eSignatures, reminder emails, notifications, and invoicing are delayed. For logging in, the workaround is to use SMS to receive codes instead of email. This is an issue with a third-party provider. We are aware and working on a resolution.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 12/17/2022 05:35PM

Our third party provider has fully recovered. All systems are functional. You should see MFA codes via email arrive as usual now.

MONITORING about 3 years ago - at 12/17/2022 02:03PM

Our third-party is recovering and clearing the backlog. We expect to start seeing passcode emails for 2FA to send normally.

IDENTIFIED about 3 years ago - at 12/16/2022 08:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 12/16/2022 08:17PM

Related to an earlier incident, invites, eSignatures, reminder emails, notifications, and invoicing are delayed. For logging in, the workaround is to use SMS to receive codes instead of email. This is an issue with a third-party provider.

We are aware and working on a resolution.

Latest Canopy outages

Issues with Automation - almost 3 years ago
System Slowness/unresponsiveness - almost 3 years ago
MFA Codes are coming in after 10 minute expiration. - about 3 years ago
AWS Configuration Change Caused Outage - about 3 years ago
New feature rollout issue - over 3 years ago

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