Outage in Canvas Instructure

Mastery Connect is having issues loading student assessment content

Resolved Minor
December 13, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/13/2023 07:35PM

We have been monitoring feature availability and believe that all functionality is fully restored. This incident is now resolved.

INVESTIGATING about 1 year ago - at 12/13/2023 06:33PM

Mastery Connect has implemented a temporary mitigation which we expect to restore the student assessment experience functionality. We are monitoring and are observing improvements in feature availability.

INVESTIGATING about 1 year ago - at 12/13/2023 05:43PM

We are continuing to work with our service provider to restore the student assessment experience and other Learnosity-based services.

INVESTIGATING about 1 year ago - at 12/13/2023 05:17PM

We are continuing to work with our service provider to restore the student assessment experience and other Learnosity-based services.

INVESTIGATING about 1 year ago - at 12/13/2023 05:01PM

We are continuing to work with our service provider to restore the student assessment experience and other Learnosity-based services.

INVESTIGATING about 1 year ago - at 12/13/2023 04:31PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 12/13/2023 04:30PM

Any services using the Learnosity experience, including Mastery Connect assessment content and New Quiz calculator tools, are experiencing an outage. We are working with our service provider to address the issue as soon as possible. We are also continuing to explore alternative solutions to mitigate the impact of the incident for the student experience.

INVESTIGATING about 1 year ago - at 12/13/2023 04:13PM

We are continuing to investigate this issue. We have also found that resources for New Quizzes are degraded.

INVESTIGATING about 1 year ago - at 12/13/2023 04:10PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 12/13/2023 04:00PM

The student test taking experience is experiencing intermittent outages due to an outage with an external service provider. Teachers may also see slowness loading assessments. The team is currently investigating.

INVESTIGATING about 1 year ago - at 12/13/2023 03:54PM

We are currently investigating this issue.

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