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Outage in Canvas Instructure

Impact Dashboard and Impact Messages are unavailable.

Resolved Major
March 06, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We have identified the root cause as a recent software update and are actively working to resolve the issue with the highest priority.
Components affected
Canvas Instructure Impact

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 03/06/2025 09:30PM

This incident has been resolved.

MONITORING 11 months ago - at 03/06/2025 08:28PM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 03/06/2025 08:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 03/06/2025 07:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 03/06/2025 05:25PM

We are continuing to investigate this issue but don’t have any new information to share at this time. Thank you for your patience as we work towards a resolution. We will provide an update as soon as we have more details.

IDENTIFIED 11 months ago - at 03/06/2025 04:26PM

Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We have identified the root cause as a recent software update and are actively working to resolve the issue with the highest priority.

Latest Canvas Instructure outages

Some Canvas users are unable to log in using mobile applications - about 1 hour ago
Learnosity outage impacting assessment delivery to students - 1 day ago
Some users may be experiencing slowness or timeout errors when accessing Canvas - 8 days ago
Some users may be experiencing slowness or timeout errors when accessing Canvas - 8 days ago
Users may see some services stating that they are either queued or in progress and to come back later. - 9 days ago

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