Outage in Canvas Instructure

Impact Dashboard and Impact Messages are unavailable.

Resolved Major
March 06, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We have identified the root cause as a recent software update and are actively working to resolve the issue with the highest priority.
Components affected
Canvas Instructure Impact
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/06/2025 09:30PM

This incident has been resolved.

MONITORING 3 months ago - at 03/06/2025 08:28PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 03/06/2025 08:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 03/06/2025 07:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 03/06/2025 05:25PM

We are continuing to investigate this issue but don’t have any new information to share at this time. Thank you for your patience as we work towards a resolution. We will provide an update as soon as we have more details.

IDENTIFIED 3 months ago - at 03/06/2025 04:26PM

Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We have identified the root cause as a recent software update and are actively working to resolve the issue with the highest priority.

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