Outage in Canvas Instructure

Incoming Calls Unavailable

Resolved Minor
April 23, 2025 - Started about 23 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with our phone system that is preventing our agents from receiving incoming calls. Our team is actively working to restore service as quickly as possible. In the meantime, you can reach out to support via chat and email, which are fully operational. We will continue to provide updates as the situation develops.
Components affected
Canvas Instructure Support: Phones/Chat
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 04/23/2025 07:27AM

This incident has been resolved.

INVESTIGATING about 23 hours ago - at 04/23/2025 05:51AM

We are currently investigating an issue with our phone system that is preventing our agents from receiving incoming calls. Our team is actively working to restore service as quickly as possible. In the meantime, you can reach out to support via chat and email, which are fully operational. We will continue to provide updates as the situation develops.

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