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Outage in Canvas Instructure

Some users are seeing Canvas Under Heavy Load error when accessing Canvas.

Resolved Minor
April 13, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Some users experienced "Canvas Under Heavy Load" errors when trying to access the Canvas LMS platform in the us-west-2 region for 2.8 hours. The issue was identified and a fix was implemented, with the service fully restored after monitoring confirmed the resolution.

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/13/2026 09:43PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/13/2026 07:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 04/13/2026 07:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 04/13/2026 06:58PM

We are currently investigating this issue.

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