Outage in Canvas Instructure

Service disruption for Impact in the Canada (CA-CENTRAL-1) region

Resolved Major
August 12, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting a subset of customers in the CA-CENTRAL-1 region. The disruption is related to a power issue in one of our cloud provider’s Availability Zones, which is affecting connectivity to some of our services. Our engineering team is working with the provider to restore full functionality. We will share an update as soon as more information becomes available.
Components affected
Canvas Instructure Impact
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 08/12/2025 11:55AM

This incident has been resolved.

MONITORING 5 days ago - at 08/12/2025 11:21AM

Our cloud provider has restored power in the affected CA-CENTRAL-1 Availability Zone and is seeing signs of recovery. Some customers may still experience intermittent issues as AWS continues to restore all affected systems. We are monitoring their progress closely and will provide another update once services are fully stable.

INVESTIGATING 5 days ago - at 08/12/2025 10:41AM

We are currently investigating an issue affecting a subset of customers in the CA-CENTRAL-1 region. The disruption is related to a power issue in one of our cloud provider’s Availability Zones, which is affecting connectivity to some of our services. Our engineering team is working with the provider to restore full functionality. We will share an update as soon as more information becomes available.

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