Outage in Canvas Instructure
500 errors when accessing Canvas Data 2
Resolved MajorIncident Report
Summary AI Generated
Canvas Data 2 in the eu-west-1 region experienced 500 errors for approximately 1.8 hours due to a third-party vendor outage. The vendor implemented a fix and monitored recovery before the incident was fully resolved.
Users accessing Canvas Data 2 may receive 500 errors due to a vendor outage. We are working with the vendor to restore access to these services.
Components affected
Canvas Instructure eu-west-1Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 10/21/2026 10:54PM
This incident has been resolved.
MONITORING
21 days ago - at 10/21/2026 09:56PM
A fix is implemented by the vendor and they are monitoring the recovery.
IDENTIFIED
21 days ago - at 10/21/2026 09:06PM
Users accessing Canvas Data 2 may receive 500 errors due to a vendor outage. We are working with the vendor to restore access to these services.
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