Outage in Canvas Medical
Prescription Errors - gateway could not be reached
Resolved Major
September 13, 2026 - Started 18 days ago
- Lasted about 8 hours
Incident Report
We have identified the issue and are working with Surescripts for a resolution plan. Please follow for additional updates.
Components affected
Canvas Medical PrescribingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
18 days ago - at 09/13/2026 06:36PM
We have identified the issue and are working with Surescripts for a resolution plan. Please follow for additional updates.
INVESTIGATING
18 days ago - at 09/13/2026 06:28PM
We are aware and actively investigating errors on all electronic prescriptions stating `{'detail': 'The e-prescribing gateway could not be reached.}`We are currently investigating this incident.
IDENTIFIED
18 days ago - at 09/13/2026 07:05PM
Surescripts has responded to our emergency ticket and we’re now following their recommended process. Further updates will be provided as information is received.
IDENTIFIED
18 days ago - at 09/13/2026 08:00PM
We are continuing to work with Surescripts towards a resolution. We will provide updates as soon as new information is available.
IDENTIFIED
18 days ago - at 09/13/2026 11:06PM
The Canvas team continues to work closely with a Surescripts escalation team. Additional updates will be provided as information is available.
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