Prescriptions failing to send

We are currently investigating an issue with electronic prescribing. Some prescriptions are being rejected by Surescripts with error 602 and are not reaching the pharmacy. If you encounter this issue, we recommend resubmitting the prescription as this may help resolve the intermittent error in the meantime. We are working with Surescripts and will continue to update.

Some prescribers may be receiving a 602 error when prescribing medication. `{'detail': Got an error 602 from Surescripts: 'Cannot get backup portal (id = 1031), please contact support}` . We have contacted Surescripts and they are aware of this issue and working on a resolution. They shared the message below. u003e We are currently experiencing higher-than-normal call and case volume due to this known issue that is actively being investigated. u003e Our teams are engaged and working toward resolution. A formal Resolution Notice will be shared once the issue is confirmed to be resolved.We will provide any further updates we receive from Surescripts as they become available.

We have not seen any errors since our last update, but are monitoring and will update once we can confirm the incident is resolved.