Outage in Cape Networks

Unable to log in

Resolved Major

June 12, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing an outage with one of our service providers which is causing users to be unable to log into the dashboard or to experience some other issues. We are monitoring the situation and will update as we obtain more information. Whilst we monitor this we will investigate alternative options to restore dashboard functionality

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/12/2025 08:57PM

We have put a fix in place to prevent this issue from affecting the login process. We do not expect any further disruptions as a result.

MONITORING 11 months ago - at 06/12/2025 08:48PM

The issues with our service provider seems to be partially restored. We will keep watching this situation in case there are further disruptions. Users may experience some difficulty logging in while our service provider works on restoring service operations completely.

MONITORING 11 months ago - at 06/12/2025 06:52PM

We are experiencing an outage with one of our service providers which is causing users to be unable to log into the dashboard or to experience some other issues.
We are monitoring the situation and will update as we obtain more information. Whilst we monitor this we will investigate alternative options to restore dashboard functionality

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