Outage in Captivated

AWS Outage Impacting Services

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing service disruptions due to an ongoing AWS outage affecting multiple regions. Our team is actively monitoring the situation and working to restore full functionality as quickly as possible. We’ll post additional updates here as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 03:46PM

This incident has been resolved.

MONITORING 4 months ago - at 10/20/2025 06:39PM

Our metrics remain stable and AWS has indicated they have identified the issue and a fix. However, residual issues persist across several dependent vendors still recovering from the earlier outage.
Traffic is flowing normally, though some requests may continue to experience intermittent latency or retries.
We’ll continue to monitor until all upstream providers confirm full resolution.

INVESTIGATING 4 months ago - at 10/20/2025 03:47PM

Realtime Degradation — We’re investigating intermittent WebSocket disconnects linked to upstream cloud provider issues. You may see delayed/live updates fail to load. We’re rebalancing traffic now and will update when stabilized.

INVESTIGATING 4 months ago - at 10/20/2025 03:31PM

We are currently experiencing service disruptions due to an ongoing AWS outage affecting multiple regions. Our team is actively monitoring the situation and working to restore full functionality as quickly as possible.

We’ll post additional updates here as more information becomes available.

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