Outage in Captivated

Deployment Regression: Contact Records Missing Phone Numbers

Resolved Minor

October 03, 2025 - Started 4 months ago - Lasted less than a minute
Official incident page

Incident Report

Between 11:00 PM ET on October 2 and 8:20 AM ET on October 3, new contact records were not being created correctly. In some cases, contacts were saved without phone numbers. The issue was caused by a recent deployment. Once detected, we rolled out a fix to restore normal behavior. All new contacts created after 8:30 AM ET on October 3 are persisting correctly. Some contacts created during the incident window may be incomplete or missing. Unfortunately, phone numbers entered during this time were not recoverable. We apologize for the disruption and thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/03/2025 12:23PM

Between 11:00 PM ET on October 2 and 8:20 AM ET on October 3, new contact records were not being created correctly. In some cases, contacts were saved without phone numbers.

The issue was caused by a recent deployment. Once detected, we rolled out a fix to restore normal behavior. All new contacts created after 8:30 AM ET on October 3 are persisting correctly.

Some contacts created during the incident window may be incomplete or missing. Unfortunately, phone numbers entered during this time were not recoverable.

We apologize for the disruption and thank you for your patience.

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