Outage in Carbonite
Zix - Hex - Outlook connectivity Issue
Resolved MajorIncident Report
Summary AI Generated
During routine maintenance, Carbonite's Zix Hosted Exchange service experienced connectivity issues that prevented some users from connecting to Outlook for 24 hours. The team identified the cause and rolled back the maintenance changes, fully restoring Outlook connectivity to normal operation.
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 06/11/2026 09:37PM
Zix Hosted Exchange experienced was unavailable for some users connecting via Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3942421
MONITORING
1 day ago - at 06/10/2026 09:39PM
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
What you need to do:
No action is required. If you are still experiencing issues, we recommend restarting Outlook. Should the problem persist, please contact our support team.
Tracking Number: IM3942421
INVESTIGATING
1 day ago - at 06/10/2026 09:39PM
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
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