Outage in Carbonite
Core EDR/MDR experienced service degradation
Resolved MinorIncident Report
Summary AI Generated
Carbonite's Core EDR/MDR service experienced degradation for 5.3 hours, preventing partners in the U.S. data center from downloading agents. The service was restored and underwent validation monitoring before being fully resolved.
Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 06/05/2026 01:13AM
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. The issue is now resolved. We appreciate your patience.
MONITORING
about 19 hours ago - at 06/04/2026 11:00PM
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
If you have any questions or concerns, please reach out to the Support Team.
MONITORING
about 20 hours ago - at 06/04/2026 10:00PM
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
MONITORING
about 21 hours ago - at 06/04/2026 09:07PM
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
INVESTIGATING
about 22 hours ago - at 06/04/2026 08:00PM
Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
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Frankfurt EU3 experienced service degradation - 2 days ago
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