Outage in Carbonite

ETP Link Protection wrap URL are not loading correctly

Resolved Minor

June 01, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Carbonite's ETP Link Protection service experienced an issue where wrap URLs were not loading correctly. The service disruption affected users' ability to access protected links through the ETP system. The incident was identified and resolved within 5 minutes.

We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible. Incident #:IM3936734

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Latest Updates ( sorted recent to last )

RESOLVED about 22 hours ago - at 06/01/2026 06:11PM

This incident has been resolved.

MONITORING about 23 hours ago - at 06/01/2026 05:10PM

We have deployed a hotfix and are seeing improvements in the Link Protection scanning completing. We are currently monitoring to ensure the issue is fully reesolved.

Incident #:IM3936734

IDENTIFIED about 24 hours ago - at 06/01/2026 04:15PM

We have identified the issue and are working with our engineering team to resolve the issue. We are seeing sporadic failures of our Link Protection and are continuing to work towards a resolution.

Incident #:IM3936734

IDENTIFIED 1 day ago - at 06/01/2026 03:02PM

We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible.

Incident #:IM3936734

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