Carbonite's Email Threat Protection Link Protection service experienced an issue where users received "service unavailable" errors when attempting to access protected links. The incident affected the link protection functionality, preventing users from accessing links that had been processed through the security service. The issue was resolved after 49 minutes of investigation and remediation by internal teams.
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We have resolved the issue and apologize for any inconvenience this may have caused.
Incident: IM3935335
We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available.
Incident: IM3935335
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