Outage in Carbonite
Email Threat Protection Link Protection returning "Service Unavilable"
Resolved MinorIncident Report
Summary AI Generated
Carbonite's Email Threat Protection Link Protection service experienced an issue where users received "service unavailable" errors when attempting to access protected links. The incident affected the link protection functionality, preventing users from accessing links that had been processed through the security service. The issue was resolved after 49 minutes of investigation and remediation by internal teams.
We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available.
Incident: IM3935335
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/29/2026 03:08PM
We have resolved the issue and apologize for any inconvenience this may have caused.
Incident: IM3935335
INVESTIGATING
1 day ago - at 05/29/2026 02:22PM
We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available.
Incident: IM3935335
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