Outage in Carbonite
Core Messaging Europe was experiencing service degradation
Minor
May 28, 2026 - Started 2 days ago
Official incident page
Official incident page
Incident Report
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
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Latest Updates ( sorted recent to last )
MONITORING
about 4 hours ago - at 05/30/2026 12:28PM
The following services were experiencing service degradation. Service has been restored and monitoring is in progress. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
about 20 hours ago - at 05/29/2026 08:05PM
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
1 day ago - at 05/29/2026 02:00PM
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
1 day ago - at 05/29/2026 08:09AM
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
1 day ago - at 05/29/2026 02:55AM
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 10:00PM
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 07:20PM
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The impact statement has been updated from service unavailability to service degradation. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 04:01PM
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 03:02PM
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 02:03PM
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
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