Outage in Carbonite
Cloud Fax services Europe was experiencing a degradation in service
Minor
May 28, 2026 - Started 2 days ago
Official incident page
Official incident page
Incident Report
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3933223
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Latest Updates ( sorted recent to last )
MONITORING
about 4 hours ago - at 05/30/2026 12:29PM
The following services was experiencing a degradation in service. Service has been restored and monitoring is in progress. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
about 20 hours ago - at 05/29/2026 08:05PM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
1 day ago - at 05/29/2026 02:00PM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
1 day ago - at 05/29/2026 08:09AM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
1 day ago - at 05/29/2026 02:00AM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 10:00PM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 07:00PM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 04:01PM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 03:02PM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Tracking Number: IM3934421
INVESTIGATING
2 days ago - at 05/28/2026 02:01PM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The incident number has been updated to reflect the correct incident number.
Tracking Number: IM3934421
OpenText teams have identified that Core Messaging Europe is experiencing service unavailability and will be removed from this update. A separate update will be posted for Core Messaging Europe services to provide a more accurate impact to the customers.
INVESTIGATING
2 days ago - at 05/28/2026 01:06PM
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3933223
Latest Carbonite outages
Core Capture Australia is in a degraded state - 1 day ago
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