Outage in Carbonite

Zix Encryption Services - ZixPortal Showing Message Expired when using link

Resolved Minor

June 01, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Carbonite's Zix Encryption Services experienced a 6.6-hour outage where ZixPortal users received "Message Expired" and "Message Deleted" error notifications when attempting to access secure message portal links. The service has been restored and validated with no new issues reported after the fix was implemented.

Zix Encryption Services - ZixPortal is currently experiencing an issue with using the link from the secure message portal invites. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3936680

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Latest Updates ( sorted recent to last )

RESOLVED about 20 hours ago - at 06/01/2026 08:22PM

Zix Encryption Services - ZixPortal experienced an issue when using the link in secure message portal invites. There have been no new issues reported after the fix.

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3936680

MONITORING about 24 hours ago - at 06/01/2026 04:02PM

Zix - Cybersecurity - Zix Encryption Services - ZixPortal experienced an issue with users receiving "Message Expired" and "Message Deleted" notifications.

Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3936680

INVESTIGATING 1 day ago - at 06/01/2026 01:52PM

Zix Encryption Services - ZixPortal is currently experiencing an issue with using the link from the secure message portal invites. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3936680

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