Outage in Carbonite
Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service
Resolved MajorIncident Report
Summary AI Generated
Carbonite's Zix Email Message Privacy (EMP) service experienced a major outage lasting approximately 22 hours, during which users with portals tied to the US Dallas Site 502 were unable to log in. Engineering teams were assembled to investigate and restore the service. The issue was fully resolved on June 16, 2026, following a monitoring period to validate the fix.
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3944733
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/16/2026 12:19PM
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3944733
MONITORING
2 days ago - at 06/15/2026 03:23PM
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3944733
INVESTIGATING
2 days ago - at 06/15/2026 02:20PM
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3944733
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