Outage in Carbonite
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP requiring login
Resolved MinorIncident Report
Summary AI Generated
Carbonite's Zix Encryption Services (Secure Cloud Email Encryption AEE DLP) experienced an issue lasting approximately 20 hours in which email senders were unexpectedly required to log in to a portal to manually release messages held by DLP. This disrupted normal email flow through the encryption service. The issue was resolved and confirmed after a monitoring period.
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3975128
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/07/2026 12:56PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3975128
MONITORING
4 days ago - at 08/06/2026 09:14PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3975128
INVESTIGATING
4 days ago - at 08/06/2026 05:18PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3975128
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