Outage in Carbonite
"Unknown Error" in CP Portal
Resolved MajorIncident Report
Summary AI Generated
Carbonite's CP Portal experienced a major incident lasting approximately 46 hours, during which users encountered an "Unknown Error" message when accessing the portal. The Backend Engineering team identified the root cause and implemented a fix, followed by a monitoring period to confirm stability. Services were fully restored and operating as expected as of August 10, 2026.
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available.
Tracking Number - IM3976014
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 08/10/2026 12:58PM
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are now operating as expected.
Tracking Number - IM3976014
MONITORING
23 days ago - at 08/08/2026 08:03PM
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed.
Tracking Number - IM3976014
INVESTIGATING
23 days ago - at 08/08/2026 03:05PM
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available.
Tracking Number - IM3976014
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