Outage in Carbonite

Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery

Resolved Minor

August 28, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Carbonite's Desktop Messaging BMS experienced delays in processing outbound fax delivery, resulting in document backlogs. The incident lasted approximately 1.8 hours, during which teams worked to clear the backlog. The issue was fully resolved with all backlogs cleared.

Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987893

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 08/28/2026 05:58PM

Desktop Messaging BMS experienced delays in processing outbound fax delivery. Backlogs have been cleared, and the issue is now resolved. We appreciate your patience.

Tracking Number: IM3987893

INVESTIGATING 3 days ago - at 08/28/2026 05:16PM

Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3987893

INVESTIGATING 3 days ago - at 08/28/2026 04:15PM

Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3987893

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