Outage in Carbonite
CTIS Service was in a degraded state in OCP US
Resolved MinorIncident Report
Summary AI Generated
The CTIS service entered a degraded state in the OCP US environment, causing delays in job processing for customers using CTIS-based ingestion via SFTP or email, with affected jobs becoming stuck in a "Starting" state. The incident lasted approximately 2.4 hours before service connectivity was restored and validated. The issue has been fully resolved.
Customers using CTIS-based ingestion in the OCP US environment may experience delays processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are assembled and actively looking at the issue for root cause and remediation
Reference: IM4001177
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/18/2026 05:30PM
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. The issue is now resolved. We appreciate your patience.
Tracking Number: IM4001177
MONITORING
1 day ago - at 09/18/2026 05:04PM
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4001177
INVESTIGATING
1 day ago - at 09/18/2026 04:38PM
Customers using CTIS-based ingestion in the OCP US environment may experience delays in processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4001177
INVESTIGATING
1 day ago - at 09/18/2026 03:23PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 09/18/2026 03:11PM
Customers using CTIS-based ingestion in the OCP US environment may experience delays processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are assembled and actively looking at the issue for root cause and remediation
Reference: IM4001177
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