Outage in Carbonite

Core EDR/MDR is currently experiencing service degradation

Minor

August 20, 2026 - Started about 7 hours ago
Official incident page

Incident Report

Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue only affects the Windows OS and are working to resolve it. We appreciate your patience. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

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Latest Updates ( sorted recent to last )

IDENTIFIED about 2 hours ago - at 08/20/2026 08:58PM

Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.

If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

IDENTIFIED about 4 hours ago - at 08/20/2026 06:58PM

Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.

If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

IDENTIFIED about 5 hours ago - at 08/20/2026 05:55PM

Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.

Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.

If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

IDENTIFIED about 6 hours ago - at 08/20/2026 04:56PM

Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.

Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.

If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

IDENTIFIED about 7 hours ago - at 08/20/2026 03:54PM

Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.

Teams have identified that the issue only affects the Windows OS and are working to resolve it. We appreciate your patience.

If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

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