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Outage in Carbonite

Cloud Fax services are experiencing delays in processing of fax files

Resolved Minor
August 13, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Carbonite's Cloud Fax service (Desktop Messaging BMS) experienced delays in processing fax files for approximately 1.9 hours on August 13, 2026. The issue was investigated by assembled teams and subsequently resolved.

Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Desktop Messaging BMS Tracking Number: IM3978817

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/13/2026 05:02PM

Desktop Messaging BMS experienced delays in processing fax files. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3978817

INVESTIGATING 4 days ago - at 08/13/2026 04:15PM

Desktop Messaging BMS is experiencing delays in processing fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3978817

INVESTIGATING 4 days ago - at 08/13/2026 03:09PM

Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Desktop Messaging BMS

Tracking Number: IM3978817

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