Outage in Carbonite
Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing
Resolved MajorIncident Report
Summary AI Generated
Carbonite's Secure Cloud Portal experienced a roughly 22-hour outage affecting the ability to assign Microsoft 365 licenses through the portal. During the incident, a workaround was available requiring administrators to manually assign licenses directly within the Microsoft 365 Admin Center. The issue was resolved on August 14, 2026.
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution.
Workaround:
After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant.
Tracking Number: IM3979306
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/14/2026 04:24PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 08/13/2026 06:36PM
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution.
Workaround:
After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant.
Tracking Number: IM3979306
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