Core Capture EU is experiencing degraded performance

At this time, we are no longer observing processing slowness, and the system has returned to normal processing speeds.

Our technical teams continue to work with our vendor to identify any potential latency that may be introduced at the network or other service layers.

Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.

We are seeing a recurrence of the processing slowness impacting clients within the Core Capture GCP-EU environment. Our technical teams are actively investigating the issue and working to restore normal processing as quickly as possible.

We will provide additional updates as more information becomes available.

A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable.

We will provide further updates as monitoring continues.

Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation.

We will provide a further update as testing progresses and additional information becomes available.

We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible.

We will provide additional updates as more information becomes available.