Outage in Carbonite

Core US services are currently unavailable

Major

October 21, 2026 - Started about 1 hour ago
Official incident page

Incident Report

The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979

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Latest Updates ( sorted recent to last )

INVESTIGATING 25 minutes ago - at 10/21/2026 08:35PM

The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText

Tracking Number: IM4021979

INVESTIGATING about 1 hour ago - at 10/21/2026 07:37PM

The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText

Tracking Number: IM4021979

Latest Carbonite outages

Developer Experience (all locations) is currently experiencing an issue - about 17 hours ago

Desktop Messaging BMS is currently experiencing failures in processing PDF files - 5 days ago

Core Management Console is experiencing intermittent login failures - 5 days ago

Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages - 12 days ago

Core Share CA Login Issue - 13 days ago

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