Outage in Cardiff University

Microsoft Teams: Issues with presence status

Resolved Minor

June 17, 2026 - Started about 18 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Some users may be impacted by an issue with Microsoft Teams incorrectly setting their presence status. This issue can be intermittent, and accessing Teams through an alternative mechanism (desktop application / mobile app / web browser) can sometimes temporarily correct the presence status. Microsoft have reported that they are aware of the issue, and are working to develop a resolution.

Components affected

Cardiff University Microsoft Teams

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 06/17/2026 01:50PM

Microsoft report that this issue is resolved, and normal service has been restored

MONITORING about 18 hours ago - at 06/17/2026 10:29AM

Microsoft have identified what they believe is the cause of this issue, and have applied a fix. They are now monitoring the service to ensure the remediation is effective.

IDENTIFIED about 18 hours ago - at 06/17/2026 10:08AM

Some users may be impacted by an issue with Microsoft Teams incorrectly setting their presence status.

This issue can be intermittent, and accessing Teams through an alternative mechanism (desktop application / mobile app / web browser) can sometimes temporarily correct the presence status.

Microsoft have reported that they are aware of the issue, and are working to develop a resolution.

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